Privacy Policy

Myla Training Corp  —  mylatraining.com

Effective Date June 10 2024

Last Updated January 3 2026

Governing Law Canada (PIPEDA)

Privacy Officer Anne Genge

 

Myla Training Corp (“Myla Training,” “we,” “us,” or “our”) is committed to protecting the privacy and personal information of every individual who visits, registers on, or purchases from mylatraining.com. This Privacy Policy explains what personal information we collect, how we use it, who we share it with, and the rights you have over your data. We are bound by Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy legislation.

 

SECTION 1

Who We Are

Myla Training Corp is a Canadian corporation operating a dental-specific cybersecurity, privacy, and AI training platform. Our platform provides online courses, tools, templates, and resources exclusively for dental professionals and dental practice teams across Canada.

 

Privacy Officer: Anne Genge, Myla Training Corp

Privacy Requests & Complaints: [CONTACT FORM URL]

Website: mylatraining.com

 

SECTION 2

What Personal Information We Collect

We collect personal information only for identified, legitimate purposes and only to the extent necessary to fulfill those purposes. The following categories of personal information may be collected:

 

Category	Examples	Why We Collect It
Account Information	Name, email address, password (hashed)	To create and manage your member account
Billing Information	Name, billing address, payment method details	To process purchases and issue receipts
Course & Learning Data	Course enrolments, completion status, quiz results, certificates earned	To deliver training, track progress, and issue AGD PACE CE certificates
Communications	Emails, form submissions, support requests	To respond to your inquiries and provide support
Technical Data	IP address, browser type, device type, pages visited, session duration	To maintain platform security and improve user experience
Marketing Preferences	Email opt-in/opt-out status, communication preferences	To comply with CASL and respect your communication choices

 

We do not collect sensitive personal health information about you or your patients. Myla Training is an education and training platform — it is not a clinical system and does not process patient records or Protected Health Information (PHI).

 

SECTION 3

How We Collect Personal Information

We collect personal information through the following means:

• Registration and account creation forms on mylatraining.com
• Purchase and checkout processes (handled via Stripe)
• Contact and inquiry forms on our website
• Course enrolment, completion, and assessment activity within the platform
• Email communications and marketing subscription forms
• Cookies and analytics tools (described in Section 7)
• Webinar registrations and event sign-ups

 

We collect personal information directly from you wherever possible. Where we collect it indirectly through third-party platforms (such as Kajabi or HubSpot), those platforms are bound by their own privacy policies and by our data processing agreements with them.

 

SECTION 4

How We Use Your Personal Information

We use personal information only for the purposes for which it was collected or for directly related purposes. Specifically, we use your information to:

• Create, manage, and authenticate your member account
• Deliver purchased courses, tools, and resources
• Process payments and issue tax receipts
• Issue course completion certificates, including AGD PACE CE records
• Send transactional communications (account confirmations, receipts, password resets)
• Send marketing and promotional communications where you have provided consent in accordance with CASL
• Improve our platform, content, and user experience using aggregated and anonymized analytics
• Comply with applicable Canadian legal and regulatory obligations
• Investigate and respond to security incidents or privacy complaints

 

We do not sell, rent, or trade your personal information to third parties for their own marketing purposes.

 

SECTION 5

Third-Party Service Providers

To operate our platform, we engage the following trusted third-party service providers who may access or process your personal information on our behalf. Each provider is bound by contractual obligations to protect your data and to use it only as directed by us.

 

Provider	Role	Data Processed	Privacy Policy
Kajabi	Course Platform & Member Hosting	Account data, course progress, certificates	kajabi.com/policies/privacy
HubSpot	CRM & Email Marketing	Name, email, communication preferences	legal.hubspot.com/privacy-policy
Stripe	Payment Processing	Billing name, address, payment method (encrypted)	stripe.com/en-ca/privacy
Google Analytics	Website Analytics	Anonymized browsing data (IP, pages, session duration)	policies.google.com/privacy

 

All third-party providers are required to maintain the confidentiality and security of your personal information and are prohibited from using it for any purpose other than providing services to Myla Training Corp.

 

SECTION 6

Marketing Communications & CASL Compliance

Myla Training complies with Canada’s Anti-Spam Legislation (CASL). We will only send commercial electronic messages (CEMs) to you if we have obtained your express or implied consent as defined under CASL.

 

Express Consent: You have actively opted in to receive marketing communications from us, for example by checking a consent box at registration or sign-up.

Implied Consent: You have an existing business relationship with us (e.g., a recent purchase) and have not opted out of communications.

Unsubscribe: Every marketing email we send includes a clear and functional unsubscribe link. Unsubscribe requests will be processed within 10 business days as required by CASL.

 

Unsubscribing from marketing communications will not affect your ability to receive transactional messages related to your account (such as purchase receipts, password resets, or course access notifications).

 

SECTION 7

Cookies & Tracking Technologies

Our website uses cookies and similar tracking technologies. A cookie is a small text file placed on your device to help us recognize you and improve your experience. We use the following types of cookies:

Essential / Functional Cookies

These cookies are necessary for the platform to function. They enable you to log in, maintain your session, and access your courses. These cookies cannot be disabled without impacting your ability to use the platform.

Analytics Cookies

We use Google Analytics to collect anonymized data about how visitors use our website, including pages visited and session duration. This data is used in aggregate to improve our platform. You may opt out via the Google Analytics Opt-out Browser Add-on (tools.google.com/dlpage/gaoptout).

Kajabi Platform Cookies

Kajabi, our course delivery platform, may set additional cookies necessary for platform functionality, session management, and performance monitoring. For details, refer to Kajabi’s Privacy Policy at kajabi.com/policies/privacy.

 

Most web browsers allow you to control cookies through browser settings. Disabling essential cookies may impact your ability to use the Myla Training platform.

 

SECTION 8

Your Privacy Rights

Under PIPEDA and applicable Canadian provincial privacy legislation, you have the following rights with respect to your personal information:

 

Your Right	What It Means
Access	Request a copy of the personal information we hold about you
Correction	Request that inaccurate or incomplete information be corrected
Deletion	Request deletion of your personal information, subject to legal retention obligations
Withdraw Consent	Withdraw consent to the collection or use of your information at any time
Accountability	Know the name of our Privacy Officer and how to make a complaint
Challenge	Challenge our compliance with PIPEDA to the Office of the Privacy Commissioner of Canada

 

To exercise any of these rights, please submit a request through our contact form at [CONTACT FORM URL]. We will respond within 30 days of receiving your request, as required under PIPEDA. In complex cases, we may extend this period by an additional 30 days with written notice.

 

Please note that the right to deletion does not override our legal obligation to retain certain records for up to 7 years to comply with Canadian tax and business record requirements.

 

SECTION 9

Data Retention

We retain personal information only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable Canadian law.

 

Data Type	Retention Period	Rationale
Account & course data	Duration of membership + 7 years after account closure	Canadian business records and CRA requirements
Payment & billing records	7 years from transaction date	CRA tax record retention requirements
CE completion certificates	7 years from date of issue	Professional continuing education record requirements
Marketing consent records	3 years from date of consent or last transaction	CASL proof of consent obligations
Support & inquiry records	3 years from date of inquiry	Dispute resolution and service improvement
Analytics data	26 months (Google Analytics default)	Platform performance analysis

 

When personal information is no longer required, it is securely deleted or anonymized in accordance with applicable privacy legislation.

 

SECTION 10

Data Security

Myla Training Corp takes the security of your personal information seriously. We implement administrative, technical, and physical safeguards appropriate to the sensitivity of the information, including:

• Encrypted data transmission using TLS/SSL across all platform pages
• Hashed and salted password storage — we never store passwords in plain text
• Payment processing exclusively through Stripe’s PCI-DSS compliant infrastructure
• Access controls limiting staff access to personal information on a need-to-know basis
• Regular review of third-party service provider security practices
• Platform hosting through Kajabi’s enterprise-grade secure infrastructure

 

No method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee absolute security.

 

SECTION 11

Breach of Security Safeguards

In the event of a breach of security safeguards involving personal information under our control, Myla Training Corp will act in accordance with our obligations under PIPEDA’s Breach of Security Safeguards Regulations.

 

Real Risk of Significant Harm: If a breach creates a real risk of significant harm to affected individuals, we will notify those individuals directly and report the breach to the Office of the Privacy Commissioner of Canada (OPC) as soon as feasible.

Breach Records: We maintain a record of all breaches of security safeguards, whether or not notification was required, as required under PIPEDA.

Notification: Where notification is required, we will contact affected individuals through the most effective means available — typically direct email — providing details about the breach, the information involved, and steps you can take to protect yourself.

 

To report a suspected security vulnerability or privacy concern, please contact us immediately through [CONTACT FORM URL].

 

SECTION 12

Children’s Privacy

Myla Training is a professional training platform intended for adult dental professionals and dental practice team members. We do not knowingly collect personal information from individuals under the age of 18. If you believe that a minor has provided us with personal information, please contact us immediately so we can take steps to remove that information.

 

SECTION 13

Links to Third-Party Websites

Our platform may contain links to third-party websites, resources, or tools. These links are provided for your convenience and information. Myla Training Corp is not responsible for the privacy practices or content of those third-party sites. We encourage you to review the privacy policies of any site you visit through a link on our platform.

 

SECTION 14

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or for other operational reasons. When we make material changes, we will:

• Update the “Last Updated” date at the top of this policy
• Post the revised policy on mylatraining.com
• Notify registered members by email where the changes are significant

 

Your continued use of the Myla Training platform following the posting of a revised Privacy Policy constitutes your acceptance of the updated terms.

 

SECTION 15

How to Contact Us & How to Make a Complaint

If you have questions about this Privacy Policy, want to exercise your privacy rights, or wish to make a complaint about how we have handled your personal information, please contact our Privacy Officer:

 

Privacy Officer: Anne Genge, Myla Training Corp

Privacy Contact Form: [CONTACT FORM URL]

Website: mylatraining.com

 

We will acknowledge receipt of your complaint within 5 business days and work to resolve it within 30 days. If you are not satisfied with our response, you have the right to escalate your complaint to the Office of the Privacy Commissioner of Canada (OPC):

• Website: priv.gc.ca
• Toll-free: 1-800-282-1376

 

If you are located in Quebec, you may also direct complaints to the Commission d’accès à l’information du Québec (CAI) regarding compliance with Law 25 (Act respecting the protection of personal information in the private sector).

 

Legal Notice This Privacy Policy was prepared by Myla Training Corp based on the requirements of Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA), Canada’s Anti-Spam Legislation (CASL), and applicable provincial privacy legislation including Quebec’s Law 25, Ontario’s PHIPA (where applicable), and Alberta’s PIPA. This document does not constitute legal advice. Myla Training Corp recommends periodic review of this policy with qualified legal counsel to ensure ongoing compliance as privacy legislation evolves.